At every point of your user journey, your zlien team is here to help you get the most value and have the best experience. This post explores the different teams you'll be working with throughout your zlien user journey.
You're a new user - now what?! You will be working with one of our rockstar Training & OnBoarding Managers! They are here to help you set up your account, train you and any sub-users on the platform and provide resources and expertise as you integrate zlien into your current processes.
In addition to the zlien Training and Onboarding Team, we offer ongoing support through our State-by-State Mechanics Lien Law guides and our online Help Center where you can find video tutorials and answers to frequently asked questions.
Once your training is complete and you are ready to get started, you will be paired with a zlien Account Manager. Your account manager will give you a call within the first few weeks of your subscription. During this time, they will get a better understanding of your goals while using zlien and how to help you achieve them.
He or she will continuously work with you to ensure you are receiving the best user experience and adding value to your company by using zlien's platform. They will be available to answer account questions, share resources, listed to your feedback on the platform, and update you about product releases and new features that will enhance your overall experience.
Throughout your entire journey, reach out to our Customer Support Team for platform navigation help, order information, and additional zlien resources. Real-time support is available Monday-Friday 9am-5pm CST by phone and chat. At anytime, you can email us to open a support ticket and receive a response within 24 business hours.
Cheers to you and a successful journey with zlien!