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Understanding Mail Tracking in Your zlien Account

Posted by Erin Classen

2/23/18 1:00 PM

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As part of zlien’s processing of your order, our team takes care of mailing your document to the selected recipients.  Once this has been done, your order status will be updated to “Notice Sent,” indicating that it’s on its way. If your document was sent by certified mail, we will also provide the tracking information for your mailings so you can keep an eye on their progress through USPS.

When is mail tracking Available?

Document Status "Notice Sent" means your document has been prepared and is being processed with our mail outsourcing center. Mail tracking information usually appears 2-3 business days after your document status has changed to "Notice Sent."

Once mail tracking information is sent back to zlien, it will be available to view in your account. A final affidavit of mailing will also be available to download from your document attachments. 

How to find tracking information in your account

Once you’ve logged in, you can access this tracking information by clicking on the “Documents” tab on the left-hand side of the page.

Hover your mouse over the document you’d like to check on, and then click the green “View” button that appears on the right. 

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To see all information about the document, you can expand the window by clicking on “View All Document Details” in the top right.

On the right-hand side, you'll see a section called “Recipients” that lists all of the parties who were sent a copy of the document. The unique tracking number for each mailing will be listed here as a clickable link to directly to USPS’ site!

For the most up-to-date status of your document, we always suggest checking this USPS tracking page directly. From there, you can also sign up for text or email updates so you’re notified of any status change automatically!USPStracking.png

Topics: Best Practices, Order Help Article