<iframe src="//www.googletagmanager.com/ns.html?id=GTM-TBZ8WW" height="0" width="0" style="display:none;visibility:hidden">
zlien-logo
Vote for new features in zlien

See What's New in Your Account

Rolling Out zlien: Communicating the Benefits

zlien's Sales Team: The Front Line for Liens

Posted by Martin Roth

9/23/15 4:49 PM

Have you ever called in to zlien to ask a question about an order? Or to get for more information about a particular state's lien laws? What about chatting with an agent on the webiste? If so, you have probably talked with one of the zlien sales team members. Sales teams can take many shapes and sizes, and how the sales team interacts with customers and prospects has a HUGE influence on the customer's experience with the company.

Read More

Topics: zlien Team

A week with the Chicago Road Ventures team

Posted by Topher England

9/21/15 12:41 PM

Last week, zlien hosted the Chicago Road Ventures team. Four socially-minded, entrepreneurial MBA students at the University of Chicago Booth School of Business started a program to spend three weeks on the road, consulting for start-ups. zlien is proud to have been selected as stop two of three, and to have Chris, Emma, Kevin, and Simon join us for a week.

Read More

Topics: zlien Team

Olivia Huppman, Inbound Marketing

Posted by Olivia Huppman

9/17/15 9:50 AM

WHO AM I?

Hello! My name is Olivia and I am the newest team member at zlien. I grew up in Maryland, but my family has deep roots in New Orleans (where zlien HQ is located), so I have been visiting the city for as long as I can remember. I feel so at home in New Orleans that when I graduated from Georgetown University in 2015, I thought finally and ran down here right away! 

Read More

Topics: zlien Team

A peek into our zlien company culture

Posted by Gretchen Lynn

9/11/15 11:05 AM

Our HQ are located in the heart of New Orleans, and this city filled with amazing food, music and excitement allows us to explore one of zlien 's core values: Have Fun.  We do serious work in a fun environment, and this value goes beyond how we interact among our teams.  Happy employees equal a happy company, and that carries over into happy customers. This post is a peek into zlien 's company culture, and we hope you enjoy it just as much as we do!

Read More

Topics: zlien Team

A zlien Team Story

Posted by Topher England

9/1/15 9:00 AM

azlienstory-featuredimage

Many of our customers want to learn more about the zlien team. So, this infographic goes through the different teams customers communicate with as they work with zlien. Each zlien team plays a vital role in bringing transparency to the payment process in the construction industry.

Read More

Topics: zlien Team

Why zlien has No Customer Service Department

Posted by Gretchen Lynn

8/19/15 11:30 AM

NO CUSTOMER SERVICE DEPARTMENT - Oh My!  To some, this may sound like a scary business model; however, to zlien, it's one of the Four Pillars of Customer Experience

"zlien users do not need to go to the Customer Service counter or call a separate line to receive great service.  Every team member gives excellent support.  No one is just a [insert job title].  We work together to ensure that every zlien encounter leaves a WOWing impression.   We are not just employees, rather we are a team who works together to make customers happy (the pitcher can catch the ball too!)."

Read More

Topics: zlien Team

Topher England, User Success Manager

Posted by Topher England

7/20/15 5:01 PM

Who am I?

My first week in this beautiful, old, European city convinced me that people who live in hurricane alley are insane. I started at Tulane in the fall of 2005, and Hurricane Katrina was on her way here. I took my freshman roommate’s offer of a ride outta town and thought I’d never look back. But I came back in January because I had already paid tuition.

Read More

Topics: zlien Team

zlien's Fulfillment Team: We Bring the Magic to Help You Achieve

Posted by Madeline Fortino

5/7/15 11:48 AM



The word fulfillment has two meanings: (1) a state of realization and achievement, and (2) the process of handling and executing orders for a business. But which meaning belongs to the fulfillment team at zlien? Both. We’re not just a department that executes customer orders to get them out the door—our goal is to bring orders to achievement.

Most of the zlien platform relies on our technology and automated features, however a zlien representative from the Fulfillment Team generally works on every order. There are over 1300 products available through zlien, and fulfillment begins as soon as you order one.

We use a couple of steps to move our process of achieving your order along, and this post will explore each step.  

Read More

Topics: zlien Team

zlien's User Success Team: Who are we and how can we help you

Posted by Gretchen Lynn

4/21/15 11:47 AM

Does the name "User Success" Team not ring any bells?  If your answer is "yes," then you're not alone.  Not only is this a new area for our zlien Team, it is also a relatively new concept stemming from Saas (Software as a Service) companies.  Essentially, User Success (US) is here to ensure our customers are not only having the best experience with zlien's Dashboard, but they are also getting the most value out of our platform → thus making successful users!  Think of us as Customer Service + Account Managers + Bringing back the Saas and so much more.

Learn more about our US Team and how we can help you make the most of your zlien user experience

Read More

Topics: zlien Team

Thomas Travis, Lien Controller and Representative

Posted by Gretchen Lynn

3/24/15 10:11 PM

 

Our Fulfillment Team has added a new member to work with county recorders across the country, affiliated couriers, and our integrated mailing and tracking system to monitor and manage all filings.  Read more on Thomas in his own words: 

Read More

Topics: zlien Team