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Rolling Out zlien: Communicating the Benefits

How to Resolve Research Alerts by Uploading Exhibits

Posted by Erin Classen

5/17/18 10:00 AM

 


If you receive research on your zlien documents, you may have seen JobSight Alerts asking if you have exhibits to include as attachments. This post will cover how to resolve these particular types of alerts, as well as some best practices to keep in mind to ensure the process is as easy as possible.

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Topics: Best Practices, Order Help Article

zlien Outbound Support: What It Is and Why You Get Calls

Posted by Erin Classen

3/28/18 10:00 AM

 

Our support team is always here to help if you have questions about zlien or mechanics lien resources in general. You probably know that you can contact us by phone, email, or live chat, but did you also know that we may sometimes proactively reach out to you about an order in your account?

To do as much as we can to help users resolve their JobSight alerts and get orders out as quickly as possible, we may give you a call! These calls are made as a courtesy by our outbound support team, which is made up of members of our support department.

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Topics: Best Practices, Order Help Article

Understanding Mail Tracking in Your zlien Account

Posted by Erin Classen

2/23/18 1:00 PM

As part of zlien’s processing of your order, our team takes care of mailing your document to the selected recipients.  Once this has been done, your order status will be updated to “Notice Sent,” indicating that it’s on its way. If your document was sent by certified mail, we will also provide the tracking information for your mailings so you can keep an eye on their progress through USPS.

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Topics: Best Practices, Order Help Article