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Rolling Out zlien: Communicating the Benefits

3 steps to market your zlien skills and grow your career

Posted by Charlotte McPherson

10/17/17 12:50 PM

 

In order to grow your career, it’s important that you’re able to communicate your worth. Yes, experience and skills are important but they only help if you can effectively communicate them to your boss or your hiring manager.

We often hear about companies looking for new employees who are proficient with zlien.zlien experience” pops up on job descriptions and some companies come to us to asking if we know anyone looking for new opportunities. So if you’re reading this, congratulations! You have experience that makes you more desirable on the job market. The trick here is that in order for it to help your career, others need to know about it. Whether you are in pursuit of a promotion or looking for growth outside of your company, here are 3 steps to market your zlien skills so can land your next role.

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Topics: client success, Best Practices

How to reach your goals with zlien

Posted by Charlotte McPherson

10/12/17 1:13 PM

 

There are a variety of reasons that companies come to zlien. Some are looking to take control of their receivables while others are looking to increase process and financial efficiencies. And often it’s a combination of factors that lead companies to look for a new solution. We understand that you are intimately familiar with your company and the challenges that you face day in and day out. Knowing that, this article isn’t going to focus on what you’re trying to improve. Instead, it will outline an actionable framework for making those improvements. A bonus is that this framework also makes it easy to share your success and progress with your manager and other stakeholders.

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Topics: client success, Best Practices

How to manage your team using zlien

Posted by Charlotte McPherson

10/5/17 4:29 PM

Over the years, the zlien community has grown significantly. As we head into the fourth quarter of 2017, our customer base is continuing to grow with construction companies spread across all 50 states.

Some of those customers are smaller shops with just one person in the office using the zlien platform. But others are medium to large businesses with many different team members and stakeholders that are using the platform. Some of these larger customers also have multiple locations, and may do business on regional or even a national basis.

(As a side note: Since many of our active customers have multiple users on the zlien platform, we actually have many thousands of users logging in to the zlien every day.)

We wanted to take a minute to give some advice to the members of our community that have multiple users or stakeholders actively using their zlien account. As we get to know each of you, we often learn about helpful “tips and tricks” some of our customers use to get the most out of their zlien subscription. And the User Success team is always looking to pass along best practices - really, any information that will help you leverage the zlien platform to do your job better, faster, and easier.

With that being said, here’s some advice that we’d like to share with you:

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Topics: client success, Best Practices, zlien dashboard

What your Customer Service & Support Teams need to know about zlien documents

Posted by Gretchen Lynn

10/5/17 8:40 AM


If your company has a dedicated support or service team, they are likely receiving calls and emails from your customers or other project participants regularly.  The support interactions could range from questions about your product or services, to invoice disputes or even questions about documents they received.  The documents could be preliminary notices, notices of intent to lien or perhaps an actual mechanics lien claim.  Although you and your department may be responsible for managing the lien and notice process, you may not always be the first person or department contacted regarding your liens and notices.

In this article, we'll help you best inform your company and cover what your Customer Service and Support Teams need to know about  zlien documents. 

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Topics: client success, Best Practices, customer relationship

How to Get Value out of your JobSight Insight Report

Posted by Jason Bull

9/26/17 12:28 PM

zlien’s JobSight InSight Report can help you make sure you are getting the most out of your subscription.  Whether you are new to zlienor if you've been a customer for years, there is a lot of value to uncover in our newly released JobSight Insight reporting. 

If your account includes JobSight Research, zlien’s JobSight Team verifies the project information on your documents. This verification involves checking the provided project data against nationwide property and project databases, public records, and zlien’s internal database of more than 1,000,000 construction projects.  If your account currently does not include research, ask us about getting this added to your documents and projects.  You can reach out to your zlien account manager or email us at mail@zlien.com

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Topics: client success, Best Practices, jobsight

What zlien's most successful customers are NOT doing: Don't let this be you!

Posted by Gretchen Lynn

9/25/17 12:25 PM


If you've been a zlien customer for a while, then you've likely heard me or your account manager tell you that it's our job to help you get the most value out of zlien, be more successful at your job and have the absolute best experience.  We've seen numerous success stories come through the door, and it's really exciting when a customer reaches that WOW moment of success.  On the flip side, we see a handful of folks who are almost fighting success.  Bad habits can prevent you from seeing the true value of your zlien account.  

In this article, we'll cover what zlien's most successful customers are NOT doing and how you can avoid these bad habits.  Don't let this be you - let's get you on track to be the next zlien success story!

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Topics: client success, Best Practices, jobsight, preliminary notices

3 Ways to Get More Value from Your JobSight Research

Posted by Max Segal

9/8/17 12:35 PM


Part human and part machine, zlien’s JobSight research team is the living machine chomping at the bit to seek out the hard-to-find project information you need to send correct and complete documents on your jobs.  In addition to industry knowledge, the folks on the JobSight team have access to numerous construction databases plus zlien’s own Universal Data Graph, which has information and for hundreds of thousands of active construction projects.  

Our researchers are armed with the tools and skills necessary to complete your project information and help you send flawless documents, but there are a few things you can do as a zliener to get more vlaue from your JobSight Research.  In this post, we will cover the top 3 ways to achieve this success! 


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Topics: client success, Best Practices, new zlien, jobsight

How to Optimize your zlien Account Set Up

Posted by Sarah Toulmin

8/24/17 4:51 PM

Users that want to get the most out of zlien will use the platform to  delegate tasks, manage projects, and build better reporting for lien rights and credit management.

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Topics: training, client success, Best Practices, new zlien

How Your Feedback Helps Us Flourish

Posted by Alex Kohler

8/10/17 10:00 AM

Do you find yourself thinking about how simple and easy it is to navigate the zlien platform or possibly of a way to make it better? Did you receive excellent customer support and want to let us know? If any of these scenarios apply, then we would love to hear your feedback! Over the recent weeks, we have made it a goal at zlien to gather feedback from our users. Whether your feedback is minor or major, it is important to us to continue striving to make complex things simple.

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Topics: client success

How to Roll Out Your Lien and Notice Policy to Your Coworkers

Posted by Sarah Toulmin

7/24/17 1:43 PM

So you're ready to kick off your notice policy and start being proactive about protecting your lien rights! Congratulations - this is something to celebrate, and we're here to help you do it.

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Topics: training, client success, Best Practices, customer relationship