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Rolling Out zlien: Communicating the Benefits

zlien 2017 Winter Holiday Hours

Posted by Madeline Fortino

11/20/17 10:00 AM

From everyone on the zlien team, we wish you a very happy holiday season! In the coming weeks, we will have a few notable days with limited Support and Operations. This post covers our zlien November and December 2017 holiday hours.

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Topics: announcements

Known Issue [RESOLVED]: Reported Issues with Internet Service Nationwide

Posted by Madeline Fortino

11/6/17 3:09 PM

11/6/2017 | 3:07 CDT [RESOLVED]: Comcast Xfinity internet service was having issues earlier today. Infromation about that issue is available here. We received reports that our chat feature on the website, and our email system for mail@zlien.com were experiencing issues, however these issues appear to have been resolved.

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Topics: announcements

Happy Halloween from the Support Team!

Posted by Madeline Fortino

10/31/17 9:00 AM

From everyone on the zlien team, we wish you a very spooky Halloween! Support hours will be available from 8 am CT until 5 pm CT on October 31st, 2017. Our phone and chat support will be ending two hours early  in order to trick or treat with our families. 

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Topics: announcements

Feature Launch Announcement: Check your account for early access to new features

Posted by Olivia Huppman

10/24/17 9:00 AM

We're excited to announce new features to give you more flexibility and control over your lien rights process. Now it's even easier to send documents and receive them in your zlien account. 

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Topics: announcements, Product Releases

Feature Launch: Send and receive documents electronically

Posted by Sarah Toulmin

10/24/17 8:47 AM

Securing lien rights and getting paid in construction is a paper-heavy process. Complying with state lien laws means following antiquated rules about sending documents by snail mail, typically by certified mail. At zlien, we save you a trip to the post office by mailing these documents for you.

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Topics: announcements, Product Releases, Postage

Feature Launch: Receive documents through zlien's new Document Inbox

Posted by Sarah Toulmin

10/24/17 8:35 AM

Do you send or receive preliminary notices, waivers, and other lien rights documents through snail mail? Do you struggle to manage these documents and other pieces of project information across online and offline systems? 

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Topics: announcements, Product Releases

Feature Launch: Full waiver integration

Posted by Sarah Toulmin

10/24/17 8:26 AM

The integrated waiver experience is here! Now you can generate and send waivers  on projects the same way you create other types of documents. We've built out the full functionality of our Waivers tool into the newest version of zlien, and released product enhancements to make waiver generation easier for parties that send and receive a high volume of waivers.

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Topics: announcements, Product Releases

Resolved Issue: Phone Support Unavailable 4:00 PM CT, 10/16 Due to Technical Issues

Posted by Madeline Fortino

10/16/17 4:30 PM

October 16th, 2017 | 4:55 PM CDT [RESOLVED]: We received reports that support phone lines were unavailable this afternoon, begining around 4:05 PM CT. This issue was worked on by the development team of our phone vendor TalkDesk and has since been resolved. We want to apologize for any inconvenience this may have caused. Our support team is available by phone, chat on the website and by email at mail@zlien.com daily until 7 PM CT. Thank you for your patience!

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Topics: announcements

[RESOLVED] Issue: Phone Support Momentarily Unavailable

Posted by Madeline Fortino

10/9/17 11:10 AM

October 9th, 2017 | 11:00 AM CDT [RESOLVED]: We received reports that our support phone lines were unavailable to accept calls briefly on Monday October 9th.  This issue has been fixed by our phone vendor TalkDesk's development team. We want to apologize for any inconvenience this may have posed and you can now reach our support department by phone. As always, please also feel free to reach zlien support at mail@zlien.com, or by using the chat feature on the website. Thank you for your patience!

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Topics: announcements

Hurricane Nate & Your Documents

Posted by Madeline Fortino

10/6/17 12:04 PM

Hurricane Nate is expected to make landfall in the Gulf Coast this weekend, beginning as early as Saturday, October 7th, 2017. As the Gulf Coast states prepare for the Category 1 hurricane, please note that the filing and service of your documents may be affected.  County & Clerk Recorders in the South, especially in Louisiana, Georgia, Alabama and Mississippi, may be closed or have limited hours due to the weather. zlien headquarters also reside in New Orleans, Louisiana, and our team is prepared for the impact the weather may present. At this time, zlien Support & Operations should be available without disruption; however, there will be alerts if normal business hours are affected in any way.

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Topics: announcements