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Rolling Out zlien: Communicating the Benefits

Madeline Fortino

Madeline is a controller for all mechanics lien and bond claim filings placed through the zlien platform.

Recent Posts

Resolved Issue: Limited Access to zlien

Posted by Madeline Fortino

3/2/18 9:48 AM

March 2nd, 2018 | 12:35 CT [RESOLVED Issue]: We received reports that users were experiencing issues logging in and using the zlien site during the morning of March 2nd, 2018. This issue was resolved by our development team as of 12:15 pm CT, and we can confirm the zlien site is running. We want to apologize any inconvenience this may have caused.

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Topics: announcements

Mardi Gras Holiday Hours 2018

Posted by Madeline Fortino

2/7/18 1:00 PM

 

Did you know zlien's main office is located in the heart of New Orleans? As we live and work in the center of the city, on Tuesday, February 13th, zlien support and operations will be closed in observance of Mardi Gras. 

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Topics: announcements, client success

2018 Holiday Schedule

Posted by Madeline Fortino

1/23/18 10:00 AM

Ready to mark your calendar for important dates? zlien has a complete holiday schedule ready for you, including dates county recorders, USPS, FedEx, and zlien's Support and Operations will be closed or have limited hours. This post covers the 2018 holiday schedule, and can help you avoid delays!

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Topics: announcements

Known Issue [Resolved]: Limited Support on Phones and Chat

Posted by Madeline Fortino

1/2/18 10:35 AM

1/2/2018 | 10:35 AM CDT [Resolved]: zlien headquarters is located in New Orleans, LA. There was a power outage in New Orleans on Tuesday morning, that briefly affected zlien's offices. Our phone and chat systems were temporarily unavailable, but are back to normal at this time.

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Topics: announcements

zlien 2017 Winter Holiday Hours

Posted by Madeline Fortino

11/20/17 10:00 AM

From everyone on the zlien team, we wish you a very happy holiday season! In the coming weeks, we will have a few notable days with limited Support and Operations. This post covers our zlien November and December 2017 holiday hours.

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Topics: announcements

Known Issue [RESOLVED]: Reported Issues with Internet Service Nationwide

Posted by Madeline Fortino

11/6/17 3:09 PM

11/6/2017 | 3:07 CDT [RESOLVED]: Comcast Xfinity internet service was having issues earlier today. Infromation about that issue is available here. We received reports that our chat feature on the website, and our email system for mail@zlien.com were experiencing issues, however these issues appear to have been resolved.

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Topics: announcements

Happy Halloween from the Support Team!

Posted by Madeline Fortino

10/31/17 9:00 AM

From everyone on the zlien team, we wish you a very spooky Halloween! Support hours will be available from 8 am CT until 5 pm CT on October 31st, 2017. Our phone and chat support will be ending two hours early  in order to trick or treat with our families. 

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Topics: announcements

Resolved Issue: Phone Support Unavailable 4:00 PM CT, 10/16 Due to Technical Issues

Posted by Madeline Fortino

10/16/17 4:30 PM

October 16th, 2017 | 4:55 PM CDT [RESOLVED]: We received reports that support phone lines were unavailable this afternoon, begining around 4:05 PM CT. This issue was worked on by the development team of our phone vendor TalkDesk and has since been resolved. We want to apologize for any inconvenience this may have caused. Our support team is available by phone, chat on the website and by email at mail@zlien.com daily until 7 PM CT. Thank you for your patience!

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Topics: announcements

[RESOLVED] Issue: Phone Support Momentarily Unavailable

Posted by Madeline Fortino

10/9/17 11:10 AM

October 9th, 2017 | 11:00 AM CDT [RESOLVED]: We received reports that our support phone lines were unavailable to accept calls briefly on Monday October 9th.  This issue has been fixed by our phone vendor TalkDesk's development team. We want to apologize for any inconvenience this may have posed and you can now reach our support department by phone. As always, please also feel free to reach zlien support at mail@zlien.com, or by using the chat feature on the website. Thank you for your patience!

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Topics: announcements

Hurricane Nate & Your Documents

Posted by Madeline Fortino

10/6/17 12:04 PM

Hurricane Nate is expected to make landfall in the Gulf Coast this weekend, beginning as early as Saturday, October 7th, 2017. As the Gulf Coast states prepare for the Category 1 hurricane, please note that the filing and service of your documents may be affected.  County & Clerk Recorders in the South, especially in Louisiana, Georgia, Alabama and Mississippi, may be closed or have limited hours due to the weather. zlien headquarters also reside in New Orleans, Louisiana, and our team is prepared for the impact the weather may present. At this time, zlien Support & Operations should be available without disruption; however, there will be alerts if normal business hours are affected in any way.

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Topics: announcements