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Rolling Out zlien: Communicating the Benefits

Madeline Fortino

Madeline is a controller for all mechanics lien and bond claim filings placed through the zlien platform.

Recent Posts

Known Issue [RESOLVED]: Reported Issues with Internet Service Nationwide

Posted by Madeline Fortino

11/6/17 3:09 PM

11/6/2017 | 3:07 CDT [RESOLVED]: Comcast Xfinity internet service was having issues earlier today. Infromation about that issue is available here. We received reports that our chat feature on the website, and our email system for mail@zlien.com were experiencing issues, however these issues appear to have been resolved.

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Topics: announcements

Happy Halloween from the Support Team!

Posted by Madeline Fortino

10/31/17 9:00 AM

From everyone on the zlien team, we wish you a very spooky Halloween! Support hours will be available from 8 am CT until 5 pm CT on October 31st, 2017. Our phone and chat support will be ending two hours early  in order to trick or treat with our families. 

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Topics: announcements

Resolved Issue: Phone Support Unavailable 4:00 PM CT, 10/16 Due to Technical Issues

Posted by Madeline Fortino

10/16/17 4:30 PM

October 16th, 2017 | 4:55 PM CDT [RESOLVED]: We received reports that support phone lines were unavailable this afternoon, begining around 4:05 PM CT. This issue was worked on by the development team of our phone vendor TalkDesk and has since been resolved. We want to apologize for any inconvenience this may have caused. Our support team is available by phone, chat on the website and by email at mail@zlien.com daily until 7 PM CT. Thank you for your patience!

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Topics: announcements

[RESOLVED] Issue: Phone Support Momentarily Unavailable

Posted by Madeline Fortino

10/9/17 11:10 AM

October 9th, 2017 | 11:00 AM CDT [RESOLVED]: We received reports that our support phone lines were unavailable to accept calls briefly on Monday October 9th.  This issue has been fixed by our phone vendor TalkDesk's development team. We want to apologize for any inconvenience this may have posed and you can now reach our support department by phone. As always, please also feel free to reach zlien support at mail@zlien.com, or by using the chat feature on the website. Thank you for your patience!

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Topics: announcements

Hurricane Nate & Your Documents

Posted by Madeline Fortino

10/6/17 12:04 PM

Hurricane Nate is expected to make landfall in the Gulf Coast this weekend, beginning as early as Saturday, October 7th, 2017. As the Gulf Coast states prepare for the Category 1 hurricane, please note that the filing and service of your documents may be affected.  County & Clerk Recorders in the South, especially in Louisiana, Georgia, Alabama and Mississippi, may be closed or have limited hours due to the weather. zlien headquarters also reside in New Orleans, Louisiana, and our team is prepared for the impact the weather may present. At this time, zlien Support & Operations should be available without disruption; however, there will be alerts if normal business hours are affected in any way.

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Topics: announcements

[Resolved] Known Issue: Expected Email Delays for mail@zlien.com

Posted by Madeline Fortino

8/9/17 1:43 PM

August 10th, 2017 | 1:49pm CDT [RESOLVED]: zlien uses a ticketing software with Desk.com to review emails submitted to mail@zlien.com and data@zlien.com. Yesterday afternoon, Desk.com reported a known issue with their server, and indicated that inbound and outbound emails were not being processed quickly. This issue has since been resolved and email to mail@zlien.com and data@zlien.com has been restored to normal processing. All email sent during the time period Desk.com was experiencing issues appears to have been received.

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Topics: announcements

Expected Recording Delays on Good Friday - April 14th

Posted by Madeline Fortino

4/11/17 10:00 AM

 

The United States Postal Service and FedEx will be open on Friday, April 14th, however many county clerk and recording offices will have limited or suspended business hours, in observance of Good Friday. zlien will be open but will have limited support and operation hours on this day. Subscribers will still be able to log in to the platform and order documents and track deadlines as usual. While zlien will still be processing orders, we do expect recording delays in certain counties starting on Thursday, April 13th. Regular recording processing times should return by Monday, April 17th.

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Topics: client success

Severe Weather in New Orleans on 2/7/2017

Posted by Madeline Fortino

2/8/17 3:24 PM

In response to New Orleans being in the national news for the severe weather affecting the area yesterday, we want to first and foremost express our sincere condolences to those who suffered injury or property damage during the storm. We also want to update our nationwide users who know that zlien headquarters are located in the heart of New Orleans, and assure you that we have not been affected by the severe weather occurrence. 

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Topics: announcements, client success

USPS Offices Will Be Closed on Martin Luther King, Jr. Day - Monday, January 16th

Posted by Madeline Fortino

1/12/17 10:00 AM

 

The United States Postal Service will be closed on Monday, January 16th for Martin Luther King, Jr. Day. zlien will be open and have normal support and operation business hours on this day. Subscribers will also still be able to log in to the platform and order documents and track deadlines as usual. While zlien will still be processing orders, we do expect mailing delays on documents sent in the next few business days. Mail processing times should return to the regular schedule by Tuesday, January 17th.

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Topics: client success

Referring a Friend? Get Rewarded

Posted by Madeline Fortino

8/30/16 9:30 AM

Do you know a company that's not currently using zlien but probably should be? Are they looking for software to improve accounts receivables, automate the notice process, or track deadlines? Maybe they're new to protecting lien rights entirely and need assistance getting started? We want to help - and we want to reward you for sending them our way! Starting in August 2016, successful referrals come with a free $50 postage reward.

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