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Rolling Out zlien: Communicating the Benefits

Julie Leveque

Recent Posts

JobSight Alerts/Suggestions: How to Resolve Them

Posted by Julie Leveque

9/28/17 11:00 AM

Have you recently received a  zlien JobSight Alert or Suggestion? This post will show you where to go in the new version of the zlien platform to resolve them!

What is A JobSight alert or suggestion?

 To give a quick summary, "Suggestions" are directly related to your project as a whole and do not have an expiration date to resolve.  "Alerts" are tied to an individual order and do have an expiration date to resolve. To get an in-depth look at this new zlien release, this article will go over the differences between these two notification styles. 
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Topics: Best Practices

Hurricane Irma & Your Documents

Posted by Julie Leveque

9/7/17 12:15 PM

As our friends on the Southeastern coast of the United States prepare for Hurricane Irma, please note that the filing and service of your documents may be affected.  County & Clerk Recorders in the Southeast, especially in Florida, may be closed or have limited hours due to the weather. At this time, zlien Support & Operations should be available without disruption; however, there will be alerts if normal business hours are affected.

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Topics: announcements

zlien Support & Operations will be suspended for Labor Day 2017

Posted by Julie Leveque

9/1/17 12:16 PM

In observance of the Labor Day holiday, zlien Support and Operations will be suspended on Monday, September 4th.  Users can access their account at any time to add projects, file documents, and access existing project/ order information.  During the holiday, we will not be importing data, performing data entry, or researching and processing orders, and our phone/ chat support will be unavailable.  

Should you need assistance, please open a Support ticket by emailing mail@zlien.com or leaving a voicemail on our main Support line at (866) 720-5436.  We will resume our standard operating hours on Tuesday, September 5th, at 8am CST and will be able to assist you accordingly.

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Topics: announcements

UPDATE: Known Issue with Waiver Inbox

Posted by Julie Leveque

8/10/17 2:00 PM

UPDATE August 15th, 2017 | 4:25pm CDT: This issue has been resolved by our Product Team and the Waiver Inbox should be fuctioning correctly. If you experience any issues, you can live chat with us at www.zlien.com, contact us at 866-720-5436, or send us an e-mail at mail@zlien.com.

 

August 10th, 2017 | 2:00pm CDT [Known Issue]: We are currently investigating reports that the Waiver Inbox is not emailing Lien Waivers correctly. At this time, please continue to use the Waiver Inbox to create waivers as drafts, and you may download the waiver and send by email outside of the Waiver Inbox.


We want to apologize for this inconvenience, and will be working on this problem diligently.

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Topics: announcements

Tropical Storm Cindy & Your Documents

Posted by Julie Leveque

6/20/17 5:41 PM

As our friends on the Southern coast of the United States prepare for Tropical Storm Cindy, please note that this could affect the filing and service of your documents.  Southern County & Clerk Recorders may be closed or have limited hours due to the weather; zlien Support & Operations should be available tomorrow, Wednesday, June 21st; however, there will be alerts if normal business hours are affected.

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Topics: announcements

USPS Offices Will Be Closed on President's Day - Monday, February 20th

Posted by Julie Leveque

2/17/17 10:00 AM

 

The United States Postal Service will be closed on Monday, February 20th for President's Day. zlien will be open and have normal support and operation business hours on this day. Subscribers will also still be able to log in to the platform and order documents and track deadlines as usual. While zlien will still be processing orders, we do expect mailing delays on documents sent in the next few business days. Mail processing times should return to the regular schedule by Tuesday, February 21st.

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Topics: client success