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Rolling Out zlien: Communicating the Benefits

Gretchen Lynn

Gretchen is zlien’s Director of Customer Experience, and drives zlien’s ambitious goals in delivering a Wow experience to its users. She is a graduate of Louisiana State University, with a B.A. in Public Relations and Mass Communications. In addition to wowing users, Gretchen leads the account management and on-boarding teams, and works diligently with users throughout their relationship with zlien to deliver on the company’s mission of empowering its users to get what they earned; every time.
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Recent Posts

What your Customer Service & Support Teams need to know about zlien documents

Posted by Gretchen Lynn

10/5/17 8:40 AM


If your company has a dedicated support or service team, they are likely receiving calls and emails from your customers or other project participants regularly.  The support interactions could range from questions about your product or services, to invoice disputes or even questions about documents they received.  The documents could be preliminary notices, notices of intent to lien or perhaps an actual mechanics lien claim.  Although you and your department may be responsible for managing the lien and notice process, you may not always be the first person or department contacted regarding your liens and notices.

In this article, we'll help you best inform your company and cover what your Customer Service and Support Teams need to know about  zlien documents. 

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Topics: client success, Best Practices, customer relationship

What zlien's most successful customers are NOT doing: Don't let this be you!

Posted by Gretchen Lynn

9/25/17 12:25 PM


If you've been a zlien customer for a while, then you've likely heard me or your account manager tell you that it's our job to help you get the most value out of zlien, be more successful at your job and have the absolute best experience.  We've seen numerous success stories come through the door, and it's really exciting when a customer reaches that WOW moment of success.  On the flip side, we see a handful of folks who are almost fighting success.  Bad habits can prevent you from seeing the true value of your zlien account.  

In this article, we'll cover what zlien's most successful customers are NOT doing and how you can avoid these bad habits.  Don't let this be you - let's get you on track to be the next zlien success story!

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Topics: client success, Best Practices, jobsight, preliminary notices

Steps to take in zlien after you get paid on a job

Posted by Gretchen Lynn

8/29/17 10:35 AM


You just received final payment on a job!  First, you do a happy dance!  Second, you have to close out this job on your end.  Here are some tips and steps to take in 
zlien after you get paid on a job.  You can insert these easy steps into whatever workflow your company already has in place to help you get the job done quickly! 


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Topics: Best Practices, customer relationship

3 Most important things you should do in zlien every week

Posted by Gretchen Lynn

8/25/17 4:21 PM


We know you have a busy schedule, and most of the time you need to only focus on what's the most important.  That's where we want to help you! We've helped you narrow down the 3 most important things you should do in zlien every week to help you get the job done faster and easier. And as always, we encourage you to reach out to your zlien account manager for tips and best practices. They are dedicated to making your zlien experience better and valuable. 

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Topics: Best Practices

Help us build zlien - where to share your ideas with us!

Posted by Gretchen Lynn

8/22/17 10:51 AM


Feedback from our customers is extremely important to us at zlien, and we cannot stress enough how much that helps us grow as a company.  In addition to your feedback, we also love hearing your ideas on the product and our processes.  That's right, we want to hear from you, incorporate your ideas into our product road map and help you get even more value out of your experience.  In this article, we'll show you how you can help us build zlien and where to share your ideas with us!

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Topics: Best Practices

Deep Dive into the zlien dashboard & what the stats mean

Posted by Gretchen Lynn

8/17/17 10:31 AM


You spoke, and we listened!  Our customers wanted to see progress and success when logged into their zlien account, in addition to directing focus to what needs to be done next.  Based on feedback we received on the new zlien, our Product Team was hard at work building the dashboard to help customers just like you receive even more value from your zlien experience. In this post, we'll take a deep dive into the zlien dashboard and what the stats mean to you, how to improve your numbers and more. 

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Topics: Best Practices

4 Tricks to personalize your zlien account

Posted by Gretchen Lynn

8/4/17 10:02 AM



We've got many tips and tricks up our sleeve to help our customers customize their account and get the most value out of  zlien.  Whether you want to have special ordering preferences do the job for you, or personalize the mail you send through  zlien, in this article we'll cover 4 tricks to help you  personalize your  zlien account. 
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Topics: Best Practices, customer relationship, new zlien

How to file a Notice of Intent to Foreclose in zlien

Posted by Gretchen Lynn

8/3/17 9:23 AM


You've filed a mechanics lien - now what?  Most folks never have to take the official step of filing a mechanics lien to collect payment, and if they do, then typically the lien does the job of securing payment.  Next, there is an even smaller percentage of liens that are escalated to legal, and the claimant forecloses on the property.   There's a few measures that can be taken after filing a lien, and in this article, we'll cover how to file a notice of intent to foreclose in zlien and the benefits of this document

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Topics: Best Practices

Update: Access your new zlien dashboard & success updates

Posted by Gretchen Lynn

8/1/17 1:43 PM


We are very excited to announce our new zlien dashboard!  When you log in to your account (and if you are using the new zlien) you will receive your dashboard and success updates highlighting what you've done and tips on what to do next.  This is a great way to keep track of what you're doing, prioritize your next actions, add key dates you may be missing and get paid faster.  Additionally, you have quicker access to our FAQs and zlien Universitystraight from your account!

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Topics: Product Releases

Update: You can now access zlien University showcasing the new site

Posted by Gretchen Lynn

7/19/17 3:37 PM

We said it was coming, and now it's here! Our zlien University courses have been updated to showcase the new site, help you navigate your account and save time!  This is a great tool to get acclimated with the new design and for on-going training when you add new employees or just need a refresher.  You can access zlien University through our Help Center - which is here to help you get the most value out of zlien, save time when filing documents and get paid faster!  

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Topics: announcements