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Rolling Out zlien: Communicating the Benefits

Antoinette Abboud

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Recent Posts

Using zlien to make End of Year reporting fast and easy.

Posted by Antoinette Abboud

11/3/17 5:25 PM

The end of the fiscal year is a stressful time for everyone in your company. The holidays are never quite as enjoyable as they should be when your thinking about the data that you need to gather and send off in reports, and the deadlines always approach more quickly than you anticipated. zlien is here to help alleviate the end-of -year stress that you and your team dread every year.  Our reporting tools and Account Managers can assist you with getting your data together so you can spend doing all of the other tasks on your list (and enjoy some time outside of the office!). 

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Topics: client success, Best Practices

Prepare Your Monthly Reporting with zlien

Posted by Antoinette Abboud

10/27/17 10:00 AM

If you have days blocked off at the end of the month to start your reporting, then you're not alone. It seems like getting all of your data in one place is a never ending task, and making that perfect graph can take half of your day. It doesn't have to be this way. Using zlien to help you manage your end of month reporting can save you time so you can deliver valuable information to your team and still complete all of the other items on your to-do list. 

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Topics: client success, Best Practices

Lien Waivers Series: Unconditional Progress waivers

Posted by Antoinette Abboud

2/7/17 9:51 AM

At zlien, we get a lot of questions about when to send waivers and which forms should be used. This series will cover the ins and outs of Waivers (also referred to as releases) by breaking down the different types and how they are used in the zlien platform. This post will start by cover unconditional progress waivers. 

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Topics: Best Practices, waivers

USPS Postage fee changes Sunday, January 22nd, 2017

Posted by Antoinette Abboud

1/19/17 9:00 AM

As a zlien subscriber filing notice documents, you're familiar with postage prices.  Effective Sunday, January 22, 2017, USPS will release postage fee changes.  Whether you're sending mail through the zlien platform, postcards to your pen pal or a letter to your one true love, expect to see some changes in your fees. 

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Topics: announcements

zlien Support and Operations Suspended Monday, September 5th, 2016

Posted by Antoinette Abboud

9/1/16 9:30 AM

 
In honor of Labor Day, zlien Support & Operations will be suspended Monday, September 5, 2016, and we will resume our traditional hours on Tuesday, September 6th at 9am CST. Users can continue to access zlien's site, resources and software; however we will not be processing documents or support during this time. Be mindful of modified or suspended hours for other key factors in your filing process, such as USPS, FedEX and local county clerks and recorders.

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Topics: announcements

Customer Relationship Series: Give Your Customers a Voice

Posted by Antoinette Abboud

8/30/16 4:12 PM

The zlien platform exists to help you manage your notice and lien process, and get you paid on all of your projects. But zlien is a lot more than that. It also exists to help you manage your customer relationships. This Customer Relationship series will cover how to create successful relationships with your customers from the start. Once you have established a notice and lien policy, communicated your policy with the sales team, developed a rapport with your customers and have established an effective policy for handling complaints, you can focus on enhancing your business based off of the feedback of your customers. This post will cover how to establish what we refer to as a Voice of the Customer Program.

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Topics: Best Practices

System Release: Selecting Contacts in Queue Workflows

Posted by Antoinette Abboud

7/29/16 10:00 AM

If you are using zlien workflows to automate your notices, we have a new feature for you. Now, when you select to Automatically process items or choose the Opt-out method, you can select if you want that order sent to all contacts listed on the order, or just to the required project contacts.

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Topics: system release

Customer Relationship Series: What to do When your Customers Complain

Posted by Antoinette Abboud

7/22/16 10:00 AM

The zlien platform exists to help you manage your notice and lien process, and get you paid on all of your projects. But zlien is a lot more than that. It also exists to help you manage your customer relationships. This Customer Relationship series will cover how to create successful relationships with your customers from the start. Once you have established a notice and lien policy, communicated that policy with your sales team and developed a rapport with your customers, you can start working with a company policy on how to manage your relationship with customers when things go wrong. This post will cover how to create a policy on managing customer issues and complaints.

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Topics: Best Practices

Important System Release: Add Different Projects with Same Addresses

Posted by Antoinette Abboud

7/12/16 11:04 AM

Are you working on projects at larger complexes, such as hospitals, universities or other campus environments? Thanks to the feedback we received from subscribers, we have enhanced zlien's "Add Project" functionality to better accommodate the projects you are working on and make it easier for you to get your information into the zlien platform.

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Topics: system release

Customer Relationship Series: Communicate with your Customer Early

Posted by Antoinette Abboud

6/22/16 8:41 AM

The zlien platform exists to help you manage your notice and lien process, and get you paid on all of your projects. But zlien is a lot more than that. It also exists to help you manage your customer relationships. This Customer Relationship series will cover how to create successful relationships with your customers from the start. Once you have established a notice and lien policy, and communicated that with your Sales Team, it's important develop a relationship with your customers. This post will cover how to open the lines of communication with your customers from the start of your relationship.

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Topics: Best Practices