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Rolling Out zlien: Communicating the Benefits

Tropical Storm Cindy & Your Documents

Posted by Julie Leveque

6/20/17 5:41 PM

As our friends on the Southern coast of the United States prepare for Tropical Storm Cindy, please note that this could affect the filing and service of your documents.  Southern County & Clerk Recorders may be closed or have limited hours due to the weather; zlien Support & Operations should be available tomorrow, Wednesday, June 21st; however, there will be alerts if normal business hours are affected.

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Topics: announcements

Access Parts 1 and 2 of the new platform webinar

Posted by Gretchen Lynn

6/20/17 3:00 PM


The zlien platform has a new look, and in this blog, you can access parts 1 and 2 of the new platform webinar.  We explored the new platform with users just like you and will be hosting deep-dive sessions in the coming weeks to zero in on specific features, best practices and tips and tricks to help you get the job done better and faster. If you can't make one of our upcoming sessions, we recommend registering and we will still send the recording over to you.  

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Topics: announcements

zlien Support & Operations will be suspended for Memorial Day 2017

Posted by Erin Classen

5/25/17 9:00 AM

In observance of the Memorial Day holiday, zlien Support and Operations will be suspended on Monday, May 29th.  Users can access their account at any time to add projects, file documents, and access existing project/ order information.  During the holiday, we will not be importing data, performing data entry, or researching and processing orders, and our phone/ chat support will be unavailable.  

Should you need assistance, please open a Support ticket by emailing mail@zlien.com or leaving a voicemail on our main Support line at (866) 720-5436.  We will resume to our standard operating hours on Tuesday, May 30th, at 8am CST and will check in with you accordingly.

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Topics: announcements

zlien Services Briefly Affected by AWS Outage

Posted by Nate Emmerson

3/1/17 1:00 PM

For several hours on Tuesday, Amazon Web Services experienced a large outage that caused many cloud-based services that rely on AWS to stop functioning. As a result, you may have experienced issues with zlien’s website and telephone line, which utilizes one of these services. Emails to zlien were all received, but attachments to emails may be delayed.

We do not believe this outage affected any orders placed through zlien on Tuesday, and our phone, email, and chat systems have returned to normal operations.

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Topics: announcements, client success

Mardi Gras Holiday Hours 2017

Posted by Desiree Baez

2/22/17 10:00 AM

 

As the parades begin to roll, our zlien krewe would like to wish you a Happy Mardi Gras!

Our main office is located in the heart of New Orleans. As we live and work in the center of the city, zlien is not immune to the Mardi Gras bug. Our office is just a walk away from the excitement of Carnival season festivities! Because of this, on Mardi Gras Day, February 28th, our office will be closed, Support and Operations will be suspended, and mailings may be affected.

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Topics: announcements, client success

Severe Weather in New Orleans on 2/7/2017

Posted by Madeline Fortino

2/8/17 3:24 PM

In response to New Orleans being in the national news for the severe weather affecting the area yesterday, we want to first and foremost express our sincere condolences to those who suffered injury or property damage during the storm. We also want to update our nationwide users who know that zlien headquarters are located in the heart of New Orleans, and assure you that we have not been affected by the severe weather occurrence. 

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Topics: announcements, client success

Customize your user signature preferences

Posted by Gretchen Lynn

1/20/17 1:24 PM



Users can now customize signatures on notice documents. zlien is committed to making complex things simple and promoting collaboration in the construction industry. Making sure that notices are as helpful as possible furthers that goal.

The more accurately and succinctly the notice can display information that may be helpful, the fewer steps need to be taken for the information to be used. It’s simple: user’s notice + user’s signature = simplified communication chain. This update will be released on Monday, January 30th.

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Topics: announcements

USPS Postage fee changes Sunday, January 22nd, 2017

Posted by Antoinette Abboud

1/19/17 9:00 AM

As a zlien subscriber filing notice documents, you're familiar with postage prices.  Effective Sunday, January 22, 2017, USPS will release postage fee changes.  Whether you're sending mail through the zlien platform, postcards to your pen pal or a letter to your one true love, expect to see some changes in your fees. 

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Topics: announcements

Promotion Extended: Get 50% off all add-on features until January 31

Posted by Alyssa Dizon

12/30/16 2:59 PM

The new year is upon us, which means a fresh start on reaching your goals! We want 2017 to bring you more success with zlien, so we're offering half off all add-on features to subscription users through January 31, 2017.

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Topics: announcements

Happy New Year from zlien!

Posted by Gretchen Lynn

12/27/16 12:22 PM


From everyone on the zlien Team, we wish you a very Happy New Year!  2016 has been a great year, and we look forward to sharing another year together!  Thank you to all of our users for choosing zlien! In observance of the new year, Support and Operations will be limited on Friday, December 30th and suspended on Monday, January 2nd.  Subscribers can still access their user dashboards to manage projects, exchange lien waivers and order documents at anytime.  Rush processing for orders will be unavailable while operations is suspended.  Read more for best practices on how to secure deadlines when holidays are approaching! 

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Topics: announcements