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Rolling Out zlien: Communicating the Benefits

Hurricane Irma & Your Documents

Posted by Julie Leveque

9/7/17 12:15 PM

As our friends on the Southeastern coast of the United States prepare for Hurricane Irma, please note that the filing and service of your documents may be affected.  County & Clerk Recorders in the Southeast, especially in Florida, may be closed or have limited hours due to the weather. At this time, zlien Support & Operations should be available without disruption; however, there will be alerts if normal business hours are affected.

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Topics: announcements

zlien Support & Operations will be suspended for Labor Day 2017

Posted by Julie Leveque

9/1/17 12:16 PM

In observance of the Labor Day holiday, zlien Support and Operations will be suspended on Monday, September 4th.  Users can access their account at any time to add projects, file documents, and access existing project/ order information.  During the holiday, we will not be importing data, performing data entry, or researching and processing orders, and our phone/ chat support will be unavailable.  

Should you need assistance, please open a Support ticket by emailing mail@zlien.com or leaving a voicemail on our main Support line at (866) 720-5436.  We will resume our standard operating hours on Tuesday, September 5th, at 8am CST and will be able to assist you accordingly.

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Topics: announcements

Hurricane Harvey & Your Documents

Posted by Erin Classen

8/24/17 12:30 PM


As our friends on the Gulf Coast of the United States prepare for Hurricane Harvey, please note that the filing and service of your documents may be affected.  County & Clerk Recorders in the South, especially in Texas, may be closed or have limited hours due to the weather. At this time, zlien Support & Operations should be available without disruption; however, there will be alerts if normal business hours are affected.

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Topics: announcements

UPDATE: Known Issue with Waiver Inbox

Posted by Julie Leveque

8/10/17 2:00 PM

UPDATE August 15th, 2017 | 4:25pm CDT: This issue has been resolved by our Product Team and the Waiver Inbox should be fuctioning correctly. If you experience any issues, you can live chat with us at www.zlien.com, contact us at 866-720-5436, or send us an e-mail at mail@zlien.com.

 

August 10th, 2017 | 2:00pm CDT [Known Issue]: We are currently investigating reports that the Waiver Inbox is not emailing Lien Waivers correctly. At this time, please continue to use the Waiver Inbox to create waivers as drafts, and you may download the waiver and send by email outside of the Waiver Inbox.


We want to apologize for this inconvenience, and will be working on this problem diligently.

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Topics: announcements

[Resolved] Known Issue: Expected Email Delays for mail@zlien.com

Posted by Madeline Fortino

8/9/17 1:43 PM

August 10th, 2017 | 1:49pm CDT [RESOLVED]: zlien uses a ticketing software with Desk.com to review emails submitted to mail@zlien.com and data@zlien.com. Yesterday afternoon, Desk.com reported a known issue with their server, and indicated that inbound and outbound emails were not being processed quickly. This issue has since been resolved and email to mail@zlien.com and data@zlien.com has been restored to normal processing. All email sent during the time period Desk.com was experiencing issues appears to have been received.

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Topics: announcements

Update: You can now access zlien University showcasing the new site

Posted by Gretchen Lynn

7/19/17 3:37 PM

We said it was coming, and now it's here! Our zlien University courses have been updated to showcase the new site, help you navigate your account and save time!  This is a great tool to get acclimated with the new design and for on-going training when you add new employees or just need a refresher.  You can access zlien University through our Help Center - which is here to help you get the most value out of zlien, save time when filing documents and get paid faster!  

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Topics: announcements

4 helpful tips when filing documents through the zlien Action Center

Posted by Gretchen Lynn

7/18/17 10:33 AM



If you have not explored the Action Center yet, check it out!  You can get to it by opting into the new zlien, and it is located in the top left corner.  From there, you have three awesome features at your fingertips: The Queue, Monthly Notices and JobSight Suggestions!  In this post, we will zoom in on the Queue and 4 helpful tips when filing documents through the zlien Action Center.  

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Topics: announcements

Update: More Queue sort & filter options for the new zlien

Posted by Gretchen Lynn

7/18/17 10:13 AM

This week, our Product Team released more Queue sort and filter options for the new zlien when filing documents through the Action Center!  This is especially useful for folks needing more information on what's being canceled either by a user or by the system because no action was taken. Awesome tool for managers looking for a temperature check on what your team is working on, and you can export a .csv file for your records! 

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Topics: announcements

Ask Nate Anything | Live Construction Law Q&A

Posted by Gretchen Lynn

7/12/17 1:01 PM


You may (or may not) have heard of these online phenomenons called AMAs – short for “Ask Me Anything.” We’re excited to introduce our take on this popular Q&A – the first of many “Ask Nate Anything” events. The purpose is to provide a construction law Q&A for anyone who has questions about lien rights, requirements & deadlines, or getting paid on a construction project. (And more!)

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Topics: announcements

Happy 4th of July!

Posted by Alex Kohler

6/29/17 10:03 AM

In honor of July 4th, 2017, zlien Support & Operations will be temporarily closed on Tuesday, July 4th, 2017, and we will resume back to our traditional business hours Wednesday, July 5th at 8am CST.  Users can continue to access their accounts, along with zlien's site, resources and software; however, we will not be processing documents or support calls and chats on Tuesday, July 4th.  We want to remind you that modified hours for other key factors in your filing process such as USPS, FedEx and local county clerks and recorder offices, may affect your outgoing documents. 

Should you need assistance on Tuesday, July 4th, please send an email to mail@zlien.com or leave a voicemail on our main Support line at (866)720-5436 and we will get back to you once we resume our normal business hours. 

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Topics: announcements