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Rolling Out zlien: Communicating the Benefits

Hurricane Harvey & Your Documents

Posted by Erin Classen

8/24/17 12:30 PM


As our friends on the Gulf Coast of the United States prepare for Hurricane Harvey, please note that the filing and service of your documents may be affected.  County & Clerk Recorders in the South, especially in Texas, may be closed or have limited hours due to the weather. At this time, zlien Support & Operations should be available without disruption; however, there will be alerts if normal business hours are affected.

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Topics: announcements

Help us build zlien - where to share your ideas with us!

Posted by Gretchen Lynn

8/22/17 10:51 AM


Feedback from our customers is extremely important to us at zlien, and we cannot stress enough how much that helps us grow as a company.  In addition to your feedback, we also love hearing your ideas on the product and our processes.  That's right, we want to hear from you, incorporate your ideas into our product road map and help you get even more value out of your experience.  In this article, we'll show you how you can help us build zlien and where to share your ideas with us!

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Topics: Best Practices

What If One of My Contacts Is Outside of the US?

Posted by Erin Classen

8/21/17 10:00 AM

If you know zlien, you know how we feel about visibility and open communication with the other parties on your job. Entering contacts and accurate mailing addresses for them is a vital part to setting up your project in zlien’s system and sending documents. But what happens if the mailing address you have for a contact isn’t in the US? How does an international address affect your lien rights?

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Topics: Best Practices

How to manage your zlien account when you or your co-workers are on vacation

Posted by Victoria Jennings

8/17/17 3:01 PM


You have had it on your calendar for weeks and the countdown to that well deserved vacation is in the single digits. On top of your normal daily tasks, you are having to tie up loose ends in addition to  corresponding with colleagues about potential fires and expected communications with customers while you are away. You’re committed to no work while on vacation, and so are we. Here are some easy tips to make sure your zlien account doesn’t get derailed in your absence. 

In this article, we'll cover how to manage your zlien account when you or your coworkers are on vacation.  

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Deep Dive into the zlien dashboard & what the stats mean

Posted by Gretchen Lynn

8/17/17 10:31 AM


You spoke, and we listened!  Our customers wanted to see progress and success when logged into their zlien account, in addition to directing focus to what needs to be done next.  Based on feedback we received on the new zlien, our Product Team was hard at work building the dashboard to help customers just like you receive even more value from your zlien experience. In this post, we'll take a deep dive into the zlien dashboard and what the stats mean to you, how to improve your numbers and more. 

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Topics: Best Practices

System Release 8/15/17: New In-App Process for Using JobSight Research Services

Posted by Sarah Toulmin

8/15/17 3:03 PM

zlien's JobSight Research service has always provided incredible value for our subscribers. Now new improvements to the way we communicate research findings to your team will make the service even more integral to your process.

If you've asked us to contact you about data we find when we research your orders, this release is relevant to you!

The biggest change for subscribers will be learning the difference between our new notification styles: "Suggestions" vs.  "Alerts"

  • "Suggestions" are tied to your projects and do not expire. "Alerts" are tied to your orders and DO expire. 
  • "Suggestions" are a type of research notification. We send Suggestions when we find new or different information on your project that is relevant to your order AND your project as a whole.
  • "Alerts" bundle together all the research notifications on an order (including Suggestions) and pause your order so that you can review what we found and approve changes to your document.
  • If an Alert expires, the Suggestion(s) will remain available to be resolved after an order is completed.
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3 Construction Notice Policies That Work

Posted by Sarah Toulmin

8/15/17 10:43 AM

Being reactive about securing lien rights is not a policy, but it is an excellent way to ensure you continue to run into payment problems. 

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zlien JobSight Research Documents Explained

Posted by Max Segal

8/10/17 3:29 PM


You’ve likely come to zlien to take away the stress associated with lien rights management.  You’ve conquered the beast, but it still may be unsettling to see a lot of JobSight suggestions popping up on your dashboard or changes made to your project information.  We understand this, so we’ve included the “attachments” section on your project pages to let you see where any discrepancies are coming from and why information is being changed.

In this article, we will deep dive into zlien JobSight Research documents, what they mean, where to access them and why they are useful for you!   

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Topics: Best Practices

UPDATE: Known Issue with Waiver Inbox

Posted by Julie Leveque

8/10/17 2:00 PM

UPDATE August 15th, 2017 | 4:25pm CDT: This issue has been resolved by our Product Team and the Waiver Inbox should be fuctioning correctly. If you experience any issues, you can live chat with us at www.zlien.com, contact us at 866-720-5436, or send us an e-mail at mail@zlien.com.

 

August 10th, 2017 | 2:00pm CDT [Known Issue]: We are currently investigating reports that the Waiver Inbox is not emailing Lien Waivers correctly. At this time, please continue to use the Waiver Inbox to create waivers as drafts, and you may download the waiver and send by email outside of the Waiver Inbox.


We want to apologize for this inconvenience, and will be working on this problem diligently.

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Topics: announcements

How Your Feedback Helps Us Flourish

Posted by Alex Kohler

8/10/17 10:00 AM

Do you find yourself thinking about how simple and easy it is to navigate the zlien platform or possibly of a way to make it better? Did you receive excellent customer support and want to let us know? If any of these scenarios apply, then we would love to hear your feedback! Over the recent weeks, we have made it a goal at zlien to gather feedback from our users. Whether your feedback is minor or major, it is important to us to continue striving to make complex things simple.

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Topics: client success