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Rolling Out zlien: Communicating the Benefits

Gretchen Lynn

Gretchen is zlien’s Director of Customer Experience, and drives zlien’s ambitious goals in delivering a Wow experience to its users. She is a graduate of Louisiana State University, with a B.A. in Public Relations and Mass Communications. In addition to wowing users, Gretchen leads the account management and on-boarding teams, and works diligently with users throughout their relationship with zlien to deliver on the company’s mission of empowering its users to get what they earned; every time.
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Recent Posts

Steps to take in zlien after you get paid on a job

Posted by Gretchen Lynn

8/29/17 10:35 AM


You just received final payment on a job!  First, you do a happy dance!  Second, you have to close out this job on your end.  Here are some tips and steps to take in 
zlien after you get paid on a job.  You can insert these easy steps into whatever workflow your company already has in place to help you get the job done quickly! 


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Topics: Best Practices, customer relationship

3 Most important things you should do in zlien every week

Posted by Gretchen Lynn

8/25/17 4:21 PM


We know you have a busy schedule, and most of the time you need to only focus on what's the most important.  That's where we want to help you! We've helped you narrow down the 3 most important things you should do in zlien every week to help you get the job done faster and easier. And as always, we encourage you to reach out to your zlien account manager for tips and best practices. They are dedicated to making your zlien experience better and valuable. 

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Topics: Best Practices

Help us build zlien - where to share your ideas with us!

Posted by Gretchen Lynn

8/22/17 10:51 AM


Feedback from our customers is extremely important to us at zlien, and we cannot stress enough how much that helps us grow as a company.  In addition to your feedback, we also love hearing your ideas on the product and our processes.  That's right, we want to hear from you, incorporate your ideas into our product road map and help you get even more value out of your experience.  In this article, we'll show you how you can help us build zlien and where to share your ideas with us!

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Topics: Best Practices

Deep Dive into the zlien dashboard & what the stats mean

Posted by Gretchen Lynn

8/17/17 10:31 AM


You spoke, and we listened!  Our customers wanted to see progress and success when logged into their zlien account, in addition to directing focus to what needs to be done next.  Based on feedback we received on the new zlien, our Product Team was hard at work building the dashboard to help customers just like you receive even more value from your zlien experience. In this post, we'll take a deep dive into the zlien dashboard and what the stats mean to you, how to improve your numbers and more. 

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Topics: Best Practices

4 Tricks to personalize your zlien account

Posted by Gretchen Lynn

8/4/17 10:02 AM



We've got many tips and tricks up our sleeve to help our customers customize their account and get the most value out of  zlien.  Whether you want to have special ordering preferences do the job for you, or personalize the mail you send through  zlien, in this article we'll cover 4 tricks to help you  personalize your  zlien account. 
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Topics: Best Practices, customer relationship, new zlien

How to file a Notice of Intent to Foreclose in zlien

Posted by Gretchen Lynn

8/3/17 9:23 AM


You've filed a mechanics lien - now what?  Most folks never have to take the official step of filing a mechanics lien to collect payment, and if they do, then typically the lien does the job of securing payment.  Next, there is an even smaller percentage of liens that are escalated to legal, and the claimant forecloses on the property.   There's a few measures that can be taken after filing a lien, and in this article, we'll cover how to file a notice of intent to foreclose in zlien and the benefits of this document

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Topics: Best Practices

Update: Access your new zlien dashboard & success updates

Posted by Gretchen Lynn

8/1/17 1:43 PM


We are very excited to announce our new zlien dashboard!  When you log in to your account (and if you are using the new zlien) you will receive your dashboard and success updates highlighting what you've done and tips on what to do next.  This is a great way to keep track of what you're doing, prioritize your next actions, add key dates you may be missing and get paid faster.  Additionally, you have quicker access to our FAQs and zlien Universitystraight from your account!

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Topics: Product Releases

Update: You can now access zlien University showcasing the new site

Posted by Gretchen Lynn

7/19/17 3:37 PM

We said it was coming, and now it's here! Our zlien University courses have been updated to showcase the new site, help you navigate your account and save time!  This is a great tool to get acclimated with the new design and for on-going training when you add new employees or just need a refresher.  You can access zlien University through our Help Center - which is here to help you get the most value out of zlien, save time when filing documents and get paid faster!  

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Topics: announcements

4 helpful tips when filing documents through the zlien Action Center

Posted by Gretchen Lynn

7/18/17 10:33 AM



If you have not explored the Action Center yet, check it out!  You can get to it by opting into the new zlien, and it is located in the top left corner.  From there, you have three awesome features at your fingertips: The Queue, Monthly Notices and JobSight Suggestions!  In this post, we will zoom in on the Queue and 4 helpful tips when filing documents through the zlien Action Center.  

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Topics: announcements

Update: More Queue sort & filter options for the new zlien

Posted by Gretchen Lynn

7/18/17 10:13 AM

This week, our Product Team released more Queue sort and filter options for the new zlien when filing documents through the Action Center!  This is especially useful for folks needing more information on what's being canceled either by a user or by the system because no action was taken. Awesome tool for managers looking for a temperature check on what your team is working on, and you can export a .csv file for your records! 

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Topics: announcements