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System Release: New Order Status for Recorded Documents

Posted by Gretchen Lynn

11/29/16 3:19 PM


zlien 
has released a new order status for recorded documents: Lien Control.  This status informs users that your order has been researched and verified based on your JobSight Research Preferences, and is now being processed through our Lien Control Team.  

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Topics: announcements

zlien Support & Operations Suspended during Thanksgiving 2016

Posted by Gretchen Lynn

11/22/16 9:09 AM


From everyone on the zlien team, we wish you a very Happy Thanksgiving!  Our Support and Operations will be suspended on Thursday, November 24th and Friday, November 25th. Users will still be able to access their account, order documents, exchange waivers and track deadlines; however, phone and chat support will be unavailable and JobSight will not be processing documents.  We will resume to our usual operating hours on Monday, November 28th. 

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Topics: announcements

System Release: Enhanced Search Function & Project Details

Posted by Olivia Huppman

11/21/16 12:54 PM


zlien
has enhanced our search function to help users better locate projects in your account.  You asked, and we listened!  This post explores our enhanced search function, more project details appearing within the user dashboard, and how you can contribute to future releases through zlien's Voice of the Customer Program. 

Please note, we recommend restarting your browser regularly and especially after a system update.  If you are experiencing any issues searching for projects, please restart your browser or reach out to zlien Customer Support!

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Topics: announcements

Your zlien User Journey

Posted by Gretchen Lynn

11/11/16 4:08 PM

At every point of your user journey, your zlien team is here to help you get the most value and have the best experience. This post explores the different teams you'll be working with throughout your zlien user journey. 

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Topics: zlien Team

Veteran's Day 2016

Posted by Gretchen Lynn

11/9/16 5:05 PM

In honor of Veteran's Day 2016, zlien Support & Operations will be limited on Friday, November 11, 2016.  Since this is a Federal holiday, please note that County Recorders will be closed and mail will not be shipped through the United States Postal Service.  You will still be able to access your account, place orders and reach our zlien Support Team

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Topics: announcements

Connect with our zlien Customer Support Team

Posted by Gretchen Lynn

11/7/16 4:01 PM



If you’ve been a fan of zlien for several years, you may recall our Four Pillars of Customer Experience, and our emphasis on No Customer Service Department.  Therefore, how can this be that we had no customer service department before and why create a support team now?  In this post, you’ll learn more about how to connect with our new zlien Customer Support Team and why we’ve created this group just for you. 

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Topics: announcements

System Update: Legal Property Description Research Notifications

Posted by Charlotte McPherson

10/18/16 10:03 AM

Have you seen a few more JobSight™

 

research notifications lately?  Legal property descriptions aren’t the most riveting read, but we have made some updates in the platform that make our research even better.
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Topics: announcements

Managing Texas Monthly Notices with zlien

Posted by Olivia Huppman

10/7/16 10:54 AM

Texas Monthly Notice policies are confusing, but zlien makes it easy! Learn the ins and outs of sending Texas monthly notices in zlien, including how to pull notices from the mail batch up until deadline day (an exclusive perk available only in the Texas Mail Pull feature). Even if you're not currently using the zlien Texas Mail Pull feature, if you have projects in Texas feel free to join and learn more about how it works!

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Topics: webinars

Hurricane Matthew & your documents

Posted by Gretchen Lynn

10/6/16 10:34 AM

As our friends on the Southeastern coast of the United States prepare for Hurricane Matthew, please note that this could affect the filing and service of your documents.  zlien Support and Operations will be operating as usual; however, we anticipate delays in processing for the Southeastern states.  

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Topics: announcements

Automated. Efficient. Easy. Are you ready to input your data into zlien using spreadsheet imports?

Posted by Sarah Toulmin

10/5/16 9:00 AM

Does your company's high project volume make manual data entry into zlien a constant struggle? Do you waste time every month updating invoice information across multiple different systems? Save yourself the headache and sync all your project and invoice information to zlien using spreadsheet data imports.

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Topics: client success, Best Practices